A modular kitchen is several products from several makers, and each has its own warranty. Here is who covers what, what is not covered, the 6 questions to ask any maker before you order, and how Häcker’s written warranty works.
Kitchen warranties in India are sold on their length: 5 years, 10, 25, “lifetime”. The length is the least useful part. What matters is which part of the kitchen it covers, which faults, from when, whether it is written down before you order, what it excludes, and who in your city will turn up when you call.
A Häcker kitchen carries a written warranty on its cabinetry: 5+5 years on Systemat, counted from installation. The appliances, the hardware and the worktop each carry their own makers’ terms, and your studio coordinates them. Water damage and swelling are not covered, and we tell you so before you order.
The full page: the Häcker India warranty
A “lifetime” warranty that covers manufacturing defects only, or a 25-year promise with no published document behind it, can cover less than a shorter warranty you have read. The number tells you how long a company says it will stand behind the kitchen. The document tells you what it will stand behind, and the company’s own history tells you whether it will still be there.
Häcker kitchens have been sold and serviced in India since 2004, through studios in 13 cities, with every service case tracked by the head office in Delhi. Ask a studio to show you a kitchen it fitted 10 years ago; that says more than any warranty term.
Ask for the written terms at any studio. Find a studio
On Systemat, yes: 5 years and a further 5, 10 years in all on the cabinetry, counted from installation and given in writing. It covers the cabinetry Häcker makes; appliances and hardware carry their own makers’ warranties, which your studio coordinates for you.
No. Water damage and swelling are not covered, and we say so before you order. Häcker kitchens are water-resistant, not water-proof: edges sealed in the factory (PUResist), cabinets on legs behind a plinth and a metal sink unit keep water out of the board, but a leak still needs prompt attention.
Concept 130 cabinetry also carries a written warranty. Your studio gives you its term in writing with the quotation, before you order, so you can compare it with Systemat on paper.
They carry their own makers’ warranties, and your studio coordinates them for you, so you have one contact for the whole kitchen. Ask the studio which brand and which term applies to each appliance on your quotation.
From installation, not from the order or the delivery date. A Häcker kitchen takes 16 to 18 weeks to reach India, and that time does not count against the warranty.
Call or message the studio that installed your kitchen, or the Häcker India head office on +91 98101 13335. We respond within one working day; the service team for your city takes the case, and every case is tracked by the head office in Delhi.